1. We hope you love your Luxehome merchandise! That said, if you’d like to return or exchange an item, please contact Customer Care within 45 days of receiving your parcel (e-mail us at support@tistabene.com or call/WhatsApp us at +91-9773300847). We will respond within 24 hours of receiving your request. Return or exchange requests placed after 45 days of receiving your order will not be eligible for a return or exchange. Merchandise bought on sale cannot be returned or exchanged.
2. Once your return or exchange request is approved, we will arrange a reverse pickup from your shipping address. Most reverse pickups are completed within 48 hours by our courier partner.
3. If a reverse pickup is not available on your pincode, we will request you to ship the items back to us using a reputable courier partner that offers a tracking number. The return shipment must be received by our warehouse within 10 days of requesting the return. Our warehouse address is: A-6,7,8, Shyam Nath Tiwari Ji Ki Bagichi, Tiwari Ji Ka Bagh, Fateh Tibba, Adarsh Nagar, Jaipur, Rajasthan 302004; Mobile: +91-9773300847.
4. Please ensure the original packaging is intact for a reverse pickup. Items must be unused and unwashed, in their original condition, with their labels and tags intact. This is essential as items need to be resalable – returns that have been used or received without their original packaging or labels/tags will be not be entertained for returns and exchanges.
5. We will notify you as soon as we receive your reverse shipment. Upon verification, if the return shipment meets the above requirements, we will process a return/exchange.
6. We issue a store credit for all return orders. The store credit is valid for a 1-year period from the date of issue and can be used against any merchandise on our website.
7. Shipping fees, and gift services (if any) are non-refundable.
8. In case of an exchange, we will send the replacement upon receiving the return shipment. If the replacement item price is more than the original item ordered, we will send you a payment link for the balance amount. Alternatively, if the replacement item price is less than the original item ordered, we will issue a credit note for the balance amount.
9. Exchanges, when requested, are limited to one-time only. Similarly, the use of a store credit would make the order ineligible for any further return or exchange.
10. The following products are not eligible for returns or exchanges:
- Merchandise bought on sale cannot be returned.
- Gift cards once purchased cannot be returned for their monetary value
Refund Policy:
In the case of returns, for any reason, we will issue a store credit of the value of the merchandise returned. Shipping fees, and gift services (if any) are non- refundable.
