Return, Exchange & Shipping Policy

We hope you love your Luxehome merchandise! That said, if you'd like to return or exchange an item, please contact Customer Care within 30 days of receiving your parcel by emailing us at connectluxehome@gmail.com. We will respond within 24 hours of receiving your request.

• Return or exchange requests placed after 30 days of receiving your order will not be eligible for a return or exchange.
• Merchandise bought on sale cannot be returned or exchanged.

Once your return or exchange request is approved, we will arrange a reverse pickup from your shipping address. Most reverse pickups are completed within 48 hours by our courier partner.

If a reverse pickup is not available at your pincode, we will request you to ship the items back to us using a reputable courier partner that offers a tracking number. The return shipment must be received by our warehouse within 10 days of requesting the return.

Please ensure the original packaging is intact for a reverse pickup. Items must be unused and unwashed, in their original condition, with their labels and tags intact. This is essential as items need to be resalable — returns that have been used, or received without their original packaging or labels/tags, will not be entertained for returns and exchanges.

We will notify you as soon as we receive your reverse shipment. Upon verification, if the return shipment meets the above requirements, we will process your return/exchange.

Once the returned product is received and the quality check (QC) is completed at our end, the refund amount will be transferred to the bank account details shared by you within 4-7 working days. Shipping fees and gift services (if any) are non-refundable.

In case of an exchange, we will send the replacement upon receiving the return shipment.

• If the replacement item's price is more than the original item ordered, we will send you a payment link for the balance amount.
• If the replacement item's price is less than the original item ordered, we will transfer the balance amount to you.
• Exchanges, when requested, are limited to one-time only.

• Merchandise bought on sale.

We currently offer Standard Shipping on all orders.

Delivery time: 4-5 business days for orders within India, and 12-15 business days for international orders.

If you have any questions about your order, return, or exchange, reach out to us at connectluxehome@gmail.com and we'll be happy to assist.

Luxehome reserves the right to update this policy from time to time. Any changes will be reflected on this page.